Refund Policy

REFUND & RETURN POLICY

At Nanda Fashion, customer satisfaction is important to us. Every order is carefully checked and packed before dispatch.

If you receive a damaged, defective, incorrect or significantly different product, please contact us so that we can review and assist with your concern.

RETURN / REPLACEMENT ELIGIBILITY

A return or replacement request may be considered if:

• You received a damaged product
• You received a defective product
• You received an incorrect product
• The product received is significantly different from the product ordered

Please contact Nanda Fashion within 48 hours of delivery to raise an eligible return or replacement request.

PROOF REQUIRED

To help us review your request, please provide:

• Order ID
• Details of the issue
• Clear photographs of the product
• Clear photographs of the packaging
• An unboxing video, wherever available or relevant

Please retain the product and its original packaging until your request has been reviewed.

PRODUCT CONDITION

For an approved return, the product should be:

• Unused
• Unworn
• Unwashed
• Unaltered
• In its original condition
• With original tags, accessories and packaging intact

NON-RETURNABLE CASES

Returns or refunds may not be accepted for:

• Change of mind
• Personal colour preference
• Minor colour differences caused by photography, lighting or screen/display settings
• Normal minor variations associated with woven, handcrafted or similar products
• Products that have been used, worn, washed, altered or damaged after delivery
• Products returned without original tags or packaging
• Items specifically marked as non-returnable
• Hygiene-sensitive products where a return cannot reasonably be accepted after use or opening

IMITATION JEWELLERY

For hygiene and safety reasons, certain jewellery items may be eligible for return or replacement only when they are received damaged, defective or incorrect and the issue is reported within the applicable reporting period.

RETURN PROCESS

Please contact Nanda Fashion before sending any product back.

Once your request has been reviewed and approved, our customer support team will provide the applicable return instructions and return address.

Please do not send products to an address without prior return approval.

Products sent without approval may not be accepted.

REFUND PROCESS

Once an approved returned product is received, it will be inspected.

If the return meets the applicable conditions, the refund will be initiated through the appropriate payment method.

For prepaid orders, refunds will normally be processed to the original payment method where supported.

For COD orders, our support team may request appropriate payment details for processing an approved refund.

Banks and payment providers may require additional time to reflect a processed refund in the customer's account.

REPLACEMENT

Where appropriate and subject to stock availability, Nanda Fashion may offer a replacement instead of a refund.

If the replacement product is unavailable, an applicable refund or alternative resolution may be offered.

ORDER CANCELLATION

Customers may contact us to request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For any return, replacement or refund request, please contact Nanda Fashion through the details provided on our Contact Us page.

Please mention your Order ID when contacting us so that we can assist you quickly.